Frequently Asked Question
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
How do I track my order?
Once your order has been shipped, you will be emailed with the tracking information to follow your order to its destination.
How do I track my order?
Once your order has been shipped, you will be emailed with the tracking information to follow your order to its destination.
Can I change my address once the order has been placed?
If you have provided an incorrect address and your order has already shipped, we will do our best to update your order with the correct address. However, if your order has already been shipped, then we won’t be able to update the correct address and we will have to re-ship the order. We will charge a reshipment fee for orders with insufficient address. Please double check all addresses/ phone number/ pincode before placing an order.
You can reach out to us at irrajewels@gmail.com or drop us a text onInstagram.
Is your jewellery waterproof?
Yes, all our jewellery is waterproof. It does not turn the skin green or lose its color even when exposed to water on a frequent basis. Gold plated Stainless Steel jewellery can thus be worn in the shower without fear. It is a metal that stays shiny and doesn’t require maintenance. Please refer to our care guide for more details.